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Top smartphone gaffes for SMBs to avoid
Due in part to bring-your-own-device policies becoming more prevalent and more businesses adopting virtual receptionist technology that forwards faxes and voicemails to email, smartphones will soon...
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Promoting employee consistency in the workplace
Every business will have a work environment with its own unique rhythm. In order to ensure business success, company leaders need to implement solutions and policies that enable employees to become...
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Valuing human capital in the SMB contact center
Even some of the smallest businesses have contact centers to ensure customer needs are met and the company continues to grow. Technology plays a vital role in maintaining contact center operations...
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Focusing efforts on boosting employee engagement
All businesses benefit from engaged employees, which is why SMB decision makers need to understand how to provide workers with the appropriate framework to boost engagement levels. While approaches to...
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Tips for having successful business meetings
Business meetings are a part of regular operations for any company, and while having a successful meeting may seem simple enough, the truth is there are several components that can make this a...
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Tips to help SMBs make the most of cloud computing
The cloud has significantly impacted modern corporations, from the smallest startup to the largest enterprise. For small and medium-sized businesses in particular, cloud computing technology represents...
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Utilizing virtual office phone systems to improve collaboration
Collaboration is an essential priority in all successful businesses, but some traditional business phone systems do not provide the functionality necessary for employees to effectively do so. A recent...
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Utilizing a virtual answering service to enhance business operations
Small- and medium-sized businesses have many more tools available to them today than ever before to help keep operations running. One tool that can be especially valuable is a virtual answering...
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Address on-premise contract concerns before adopting hosted PBX
Although cloud solutions like hosted PBX offer innumerable benefits to small and medium-sized businesses, companies may still be reticent to turn to the cloud because of misguided fears about security...
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Cloud call centers find success in virtual PBX systems
As many businesses shift to cloud-based call centers, a virtual PBX system can ensure the center's success. Some of the major flaws in some current call centers are automated scripts and impersonal...
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Hosted PBX boosts disaster preparedness efforts
Hosted PBX solutions provide innumerable benefits to small and medium-sized businesses, including clear calls, flexible scaling and cost savings. However, one key benefit that can sometimes be...
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Cloud VoIP Transforms How Work is Done
When it comes to effective business processes, cloud computing technology has been a powerful force for change, especially as cloud-hosted communications solutions such as AccessDirect's hosted PBX...
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PBX for Business is Here to Stay
Although some recent reports have suggested that PBX for business may be nearing its end, a closer look at those figures reveals that virtual office phone solutions and other advanced enterprise...
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More Businesses Turn to Cloud Services
Cloud services technology is constantly innovating, enabling many businesses to move toward cloud contact centers. Contact centers need to focus on the customer experience while also generating...
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Hosted vs OnSite PBX for Business
Before changing a phone system, businesses have many things to consider when deciding between AccessDirect’s hosted PBX system versus one that’s on-premise. In both cases, the implementation and future...
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BYOD Increase Productivity with Virtual PBX
Modern technologies like hosted PBX and mobile devices are already prevalent in small business environments, but many companies may not be doing enough to maximize the efficacy of these solutions. Take...
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Global Virtual PBX Becomes More Important for Businesses
Businesses today have many options when it comes to the technology they use to perform tasks, but since communications is the backbone of business success, extra consideration should be given when...
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Top 5 Considerations to Make Before Adopting Hosted PBX
Although adopting hosted PBX system and other cloud technologies offer innumerable benefits to small and medium-sized businesses, many companies remain reticent to fully leverage the cloud. However, if...
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